Frequent Questions
What exactly does "niche perfume" mean?
Niche perfumes come from independent manufacturers who focus on quality, craftsmanship, and rare raw materials – unlike industrial mass-produced goods.
How does the payment work?
Payment is made flexibly and securely via common payment methods such as credit card, Apple Pay, Google Pay, and TWINT.
How long is the delivery time?
We ship your order within 1–2 business days. The delivery time within Switzerland is usually 2–4 business days.
Currently, we ship exclusively within Switzerland and Liechtenstein.
What to do if the perfume does not arrive on time?
If your order does not arrive within 5 business days after shipping, please contact us by email or through our contact form. We will immediately check the shipment status and, if necessary, get in touch directly with the shipping service provider. Your satisfaction is our top priority.
Which scents are offered?
Cassia exclusively offers handpicked niche perfumes from independent perfume houses in Europe. Our range primarily includes unisex fragrances – from fresh citrus notes to elegant floral accords to warm, woody compositions. All fragrances are characterized by high-quality raw materials and artistic scent concepts.
Can I change or cancel my order afterwards?
Please contact us as soon as possible. If your order has not yet been shipped, we are happy to accept changes.
Can I return a fragrance if I don't like it?
Since perfumes are hygiene products, the return of opened products is unfortunately excluded. We recommend ordering a fragrance sample first.
What to do if my package arrives damaged?
Please send us a photo of the package by email within 48 hours of receipt. We will take care of a quick solution.
How does Cassia select the brands?
We curate our range with the utmost care and work exclusively with independent perfumers who focus on quality and authenticity.
Is the range regularly expanded?
Yes. We are always on the lookout for special new products and continuously expand our range with handpicked fragrances.